First, if you need to consider refunds and returns, you likely ordered the product from us, which means we owe you a Thank You! Nothing makes us happier than a legion of Happy Hyphen Customers, and we promise to do our best to deliver an amazing product and customer experience rest assured. However, we can only give returns on the product if you find any damage or something on our product we will be there for you and exchange your damaged product. Our delivery agent will come to you and give you your exchanged product.
For the replacement to be approved, you have to report the issue within 48 hours of the delivery day. Make sure you make an unpacking video starting from showing the package you received until all the products are shown in the video. Please use this link Replacement form to upload the unpacking video and fill out other details. Once the replacement is approved, a new order of the same item will be created manually and its tracking details will be provided. If any other item is received by mistake, you can also use the same form for replacement. We'll schedule a return pickup from your address and you just have to get the same package ready for them to pick up.
